The below outlines the terms and conditions (“Terms”) on the basis of which we provide our Services.
These Terms, together with:
constitutes the ‘Agreement’ between you and us for the provision of our Services in relation to that Client Account.
In these Terms, references to ‘we’, ‘us’ or ‘our’ are to CoinstreamHub Limited, a company incorporated in Europe under International Monetary Fund , and references to ‘you’ or ‘your’, or to a ‘customer’ or ‘client’, are to any person or Corporate Investor opening or operating a Client Account with us.
Certain capitalised words and expressions have been given specific meanings, either in the text of these Terms or as set out in section 30 below, and have those meanings when used in these Terms, unless the context suggests or requires otherwise.
Our registered office is 601 W Riverside Ave, Spokane, WA 99201, United States. We are authorised and regulated by the FCA to carry on investment business in the United Kingdom.
These Terms take effect as soon as you have agreed to them and any accompanying information on our Platform and provided all information required by the sign up process. Please read these Terms carefully before accepting them. These Terms detail the Services which we will provide and set out obligations and rights applying between ourselves and you. If there is anything you do not understand or with which you do not agree, please contact us by email at info@coinstreamhub.com.
2.1. All communications from all parties in relation to services provided by us will be in English. Unless otherwise specified by these Terms, our current appropriate contact information is available on our Website or via our Platform.
2.2. Unless you notify us otherwise, we may accept instructions from anyone whom you have named as being authorised to give instructions on your behalf and have access to the Platform. Where the Client Account is in the name of more than one person or a corporate body, any communication may be given by any Client Account holder or authorised person, including any instruction to close the Client Account or to transfer any cash to an approved bank account we have on file.
2.3. We may communicate with you at any time, including by email or telephone where we wish to discuss your Client Account with you. We will endeavour to make such calls to you between 0900hrs and 1700hrs, Monday to Friday.
3.1. Investment Instructions are any order to buy or sell Available Investments for your Execution Portfolio via our Platform.
3.2. An Investment Instruction will be created when:
3.3. You select and confirm an Available Investment via the Platform in your Execution Portfolio and the requisite funds are available (buy); or
3.4. You select and confirm an investment you hold in your Execution Portfolio that you wish to dispose of and the value you wish to dispose of (sell).
4.1. You have 30 days to cancel your Client Account or ISA. The cancellation period will begin on the later of (a) the date on which the relevant Account was opened; and (b) in the case of an ISA, the cancellation period will begin on the date when you make your 1st subscription.
4.2. If you wish to cancel, you must send us an email to info@coinstreamhub.com, expressly stating that you wish to cancel.
4.3. If you cancel a Service, we will sell your investments and will not be responsible for any market loss you incur as a result.
4.4. We are not obliged to reverse a subscription to an ISA when we cancel these products.
5.1. If you have any complaints about the Services we provide or how we handle your affairs please let us know immediately.
5.2. We take any complaint very seriously and have established internal procedures for investigating any complaint that may be made against us.
25.3. In accordance with our complaints procedure we would ask that any complaint is made by email complaints@coinstreamhub.com or in writing to our office at: 601 W Riverside Ave, Spokane, WA 99201, United States
5.4. We will provide a written acknowledgement together with a copy of our Complaint Handling Procedures within 3 Business Days of us receiving the complaint.
6.1. We may use your personal information, including sensitive personal information and store it on our systems and may otherwise process it for the purposes of providing our Services. By accepting these Terms you agree that we may provide you with marketing materials, promotions and other information regarding any of our other products and services that we think may be of interest to you. If you do not wish to receive such materials please contact us at info@coinstreamhub.com
6.2. We may pass personal information relating to you to third parties appointed by us for the purpose of administration and verifying your identity, as well as for the provision of our Services.
6.3. We may disclose your personal information if we are required to do so by law or we are requested to do so by the FCA, HMRC, or any other relevant regulatory authority in any country.
6.5. We will deal with your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (‘GDPR’), both in accordance with our Privacy Policy.
6.6. Questions, comments and requests regarding our data protection policies are welcomed and should be addressed to info@coinstreamhub.com.
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